Shipping costs are calculated based on cumulative weight of entire order and are different for
domestic and international delivery. The time of delivery may vary from place to place once the
products are dispatched from our warehouse, but generally it varies from 4-6 days in domestic
and 1-2 weeks in international orders.
The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Craft Boat reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Craft Boat has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
For Deliveries within India all taxes and duties are included in the price of the product listed on the Website. For International Deliveries, most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs, local taxes levied by the country you are shipping to. Payment of these is necessary for delivery. We are unable to advise what amount this would be as duties vary widely from country to country. For more information, please write to us on email@example.com
All Duties and taxes for international shipping shall be borne by the customer. Craft Boat is not liable to pay any Duties or Taxes for International Shipping.
We use the most reliable courier services for deliveries like DHL, FedEx, Overnite Express.
We would send you a tracking number and link to our courier company with your shipping confirmation email so you can track your order. At times orders can get delayed for reasons outside of our control.
Craft Boat shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Craft Boat.
Craft Boat does not offer any return or exchange facility. After having placed their order,
customers may cancel their order only if the order has not been dispatched yet. We do not
accept any cancellation on orders after the product has been dispatched from our warehouse.
In case of cancellation, there is no credit refund given on the purchase amount, but you may
exchange it for another product(s) of same or higher value by paying the remainder. You may
also opt for store credit to be added to your account against the returned order, which you can
use to shop online, within the duration of validity of the store credit.
Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period of one week, else Craft Boat will not be liable to accept the merchandise. In such cases, the customer will have to write in to firstname.lastname@example.org and a prompt response is guaranteed from our end. We will investigate the damage from our end. We will try to repair or replace the product. However, Craft Boat reserves the right to determine authenticity of damage and to decide whether we may be able to repair or replace the product. All couriers of this nature will be borne by the customer themselves. Craft Boat will only bear the expenses of the transaction after the repair of the merchandise.